General Question
RocheHayatt is a premium cosmetics brand offering a wide range of products, including lipsticks, hair care, and perfumes, all made with natural ingredients and certified for safety and quality.
ou can purchase our products directly from our website www.rochehayatt.com and from selected retail partners.
Yes, we prioritize using natural ingredients in all our products. Each ingredient is carefully selected for its efficacy and safety, ensuring you get the best of nature in every product.
Absolutely! RocheHayatt is committed to being a cruelty-free brand. We do not test our products on animals at any stage of production.
Our products are formulated to be gentle and safe for all skin types, including sensitive skin. We recommend performing a patch test before using any new product to ensure compatibility.
Yes, all our products undergo rigorous testing and are certified for safety by leading health and beauty authorities. We ensure our products are free from harmful chemicals and safe for use.
Once your order is shipped, you will receive an email with a tracking number. You can use this number to track your order on our website or the carrier’s website.
We offer standard and expedited shipping options. Shipping costs and delivery times will be calculated at checkout based on your location and the shipping method chosen.
We offer a 30-day return policy for unused and unopened products. If you are not satisfied with your purchase, please contact our customer service team to initiate a return.
To return a product, please contact our customer service team at support@rochehayatt.com with your order number and reason for return. We will provide you with instructions on how to proceed.
Yes, exchanges are possible within 30 days of purchase for unused and unopened products. Please contact our customer service team to arrange an exchange.
We adhere to strict quality control standards throughout the production process. From sourcing premium ingredients to advanced manufacturing techniques, we ensure that each product meets our high-quality benchmarks.
